Terms & Condition
ORDER INFORMATION
Our minimum standard rate for delivery is £9.85 + vat to the UK Mainland. All carriage costs are calculated by weight and charged at the rates detailed in Shipping. Some items may incur additional carriage or packaging costs due to their size or necessity to create special packaging.
We hold large stocks and aim to process orders placed before 12.00 mid-day that same day. Carriage is usually next working day service, however some products may take 3-5 working days to be delivered due to size/weight/packing requirements – please contact us should you require guaranteed next day, timed or Saturday service at additional cost.
Once an order has been placed, we will let you know that your order has been received through our emailing service.
BACK-ORDERS
If you place an order for parts that are out of stock you will be notified by phone or email, then if you still wish to proceed with this part it will be placed on back order and shipped to you as soon as we receive the goods. Back-ordered items are not charged for until despatch. Upon dispatch we will charge the price quoted at the time of ordering (plus any carriage). Prices will be unaffected by any subsequent price alterations unless advised in writing to you. Please notify us in writing (letter, fax or email) if you wish to cancel any back ordered items. Special Order items may not be cancelled without our agreement.
We will not debit your card for the back order items until these goods are ready to dispatch. Special Order items may however require a deposit. For overseas orders we will contact you for delivery charges before we process the order. When the back order is dispatched we will notify you, if you will not be able to receive it please ensure that you give further instructions to ensure that delivery takes place.
CONDITION OF PARCELS DELIVERED
When you sign for a parcel, please inspect it carefully. If it shows signs of damage in transit, you must mark the delivery note “Parcel Damaged”, prior to signing, or even refuse delivery in serious cases. Failure to observe this will result in the carrier waiving their liability for the damage as the delivery note will usually state ‘received in good condition’ just prior to your signature. We do of course attempt to avoid these problems with our careful packaging. Some deliveries may involve more than one parcel – please ensure that you have received all parcels on the consignment note (the parcels may also be labelled to assist with this – e.g. ‘2 of 5’ would mean that this was number 2 parcel out of 5 parcels sent).
We must be advised within 48 hours of delivery of any shortages or damaged goods. We may be unable to assist if you, or someone on your behalf have signed for the goods ‘received in good condition’ and the goods and packaging are damaged or if any number of the parcels have not been delivered. Any claim for damaged goods must be made within 48 hours of delivery. It is essential that all packaging is kept, as the carriers may wish to see sight of the goods and packaging in order to validate the claim. In this event it is the responsibility of the buyer to return the goods and packaging to us within seven days of notifying us of the claim. The buyer must ensure all goods are adequately packed to avoid further damage and that they are insured accordingly with the carrier used. The buyer must ensure that the carrier has the means to provide proof of delivery (unrecorded postal service should not be used). Proof of postage will not be accepted as proof of delivery. Liability remains with the buyer until the safe recorded return of the goods are received at the Company premises.
LOSS IN TRANSIT
If your parcel does not arrive, we have to establish our claim with the carriers concerned before we can send a replacement consignment. This can sometimes be a lengthy process, and if your part is needed urgently, a second order can be paid for to save time. We will then refund one of your orders as soon as the carriers clear our claim.
RETURNS / CANCELLATION OF ORDERS AND LIABILITY
Returns of Parts Not Required – within 7 days
A Consumer Buyer shall have the right to cancel a contract for goods made by means of distance communication, in accordance with these Terms and Conditions, within seven working days of delivery of the goods. The seven-day cancellation of orders shall only apply to a person who purchases goods as a Consumer Buyer and is resident within European Economic Community where rights, which accrue by virtue of the Consumer Protection (Distance Selling) Regulations, apply. Special Order goods shall not be returnable under the terms of this clause.
A consumer buyer may cancel their order (in writing) by sending us a letter, fax or e-mail together with our invoice details at any time up to and including the seventh working day after the day on which the goods were received. If the consumer buyer exercises their statutory right to cancel, the buyer must immediately return to us (at their own cost), the item(s) that they do not wish to keep. The buyer must ensure all goods are adequately packed to avoid damage and that they are insured accordingly with the carrier used. The buyer must ensure that the carrier has the means to provide proof of delivery (unrecorded postal service should not be used). Proof of postage will not be accepted as proof of delivery. Liability remains with the buyer until the safe recorded return of the goods are received at the Company premises. Please note that all goods must be in perfect condition as supplied at the point of sale including their original, undamaged, unopened packaging (and without having been installed or used and with all relevant seals and enclosures intact) in order to receive a refund (less carriage costs). No responsibility can be accepted by us for goods received damaged.
If the Consumer Buyer fails to return the goods within 7 days of the cancellation of the contract, the Company shall be entitled to collect the goods from the consumer buyer and to recover any reasonable costs involved in such collection from the consumer buyer.
The Company shall then affect a refund of any monies owing to the consumer buyer in respect of the goods within 30 days from the date of cancellation or receipt of goods by the Company. Such a refund will be subject to any set off of monies to which the Company is entitled in order to collect the goods.
Goods purchased and delivered to the buyer otherwise than by means of distance communication (including a Trade buyer) may be returned to the Company in original packaging (and without being installed or used and with all relevant seals and enclosures intact) for credit within 7 days of
receipt by the buyer, subject to a restocking charge of not less than 15% (min £5) of the value of the order (plus any carriage costs). Credit shall be subject to the buyer producing proof of purchase and returning goods carriage paid. Special order goods shall not be returnable by virtue of this clause.
The Trade Buyer shall indemnify the company against all actions, claims, demands, penalties and cost brought by or incurred by third parties or this company in tort, contract, infringements of or alleged infringements of patents or registered designs or otherwise arising in connection with the goods or their delivery or unloading or with work done by the company in accordance with the buyers specifications.
The Buyer confirms that he shall comply with any or all rules and instructions relating to installation and use of the product concerned and fully accepts that any loss which results from forced, misdirected, inappropriate or unqualified installation or use shall not be accepted by the Company.
Returns of Parts Not Required – Outside 28 days
No returns will be considered after 28 days unless covered by the terms and conditions of our warranty.
Other Returns
Other returns will be dealt with in accordance with your statutory rights, if applicable, or our warranty.
Returns Processing
Please note that returns are processed as quickly as possible. During busy periods, especially in the Spring and Summer, returns may take up to 14 days to process.
Your statutory rights remain unaffected.
